WHO WE Are

Eccelentia Travel (‘our’ ‘we’ or ‘us’) gather and process your personal information in accordance with this privacy notice and in compliance with the GDPR and DPA (18). This notice provides you with the relevant information regarding your rights and explains how we manage your data.

Eccelentia Travel registered office is at We Work, No1 Spinningfields, Quay St, Manchester M3 3JE.

We can be contacted at liz@eccelentiatravel.com.

INFORMATION THAT WE COLLECT

Eccelentia Travel are the controller of your personal data and we process your personal information in line with our legal obligations and to provide you with the services associated with our products. We are committed to and have processes in place to avoid ever collecting any unnecessary personal data from you and do not process your information in a way that differs from the purposes specified in this document.

The personal data that we collect from is: -

  • Name

  • Date of Birth

  • Email address

  • Telephone/mobile number

  • IP Address (via analytics)

  • Data on how you use our website (via analytics)

  • Your approximate location data based on your IP address (via analytics)

  • Holiday information

We collect information in the below ways: -

  • When you sign up to our newsletter online

  • In dealing with enquiries either by phone, email or face to face

  • When you use our online form

  • With Cookies (see our cookie policy below)

NB. We never collect data from public sources

HOW WE USE YOUR PERSONAL DATA

Your privacy is taken very seriously by Eccelentia Travel and we commit to never disclose, share or sell your data without your consent, unless required to do so by law and the methods detailed below (see Sharing and Disclosing Your Personal Information). Retention of your data is only for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data are detailed below: -

  • We collect your identity data to keep you up-to-date with travel news, exclusive benefits and inspiration.

  • We collect the data about how you use our website to enable us improve your browsing experience and maintain and improve the security of our website. This is based on our legitimate interests to maintain security and make our site easy to use.

  • We also process your data based to comply with UK tax law.

  • For our newsletter and promotional marketing emails. Each email we send you will include the facility to unsubscribe from the service. Alternatively you can contact us at liz@eccelentiatravel.com to request not to be sent marketing emails. At this point we will delete all your personal data from our marketing database, and if we do not have any legal basis any other information held about you (If you have ordered from us previously we have to keep some personal data). When we delete your information we maintain some anonymised information to comply with the law so that we have a record of your request.

  • Via cookies to assess and improve our security and improve user experience

  • Via Social Media, when you contact us to answer your questions.

YOUR RIGHTS

You have the right of access to any personal information that Eccelentia Travel processes about you and to request what information we hold.

If you believe that the data we hold is incomplete or inaccurate, you have the right to ask us to correct that information. We will provide corrections in as shorter period of time as is reasonable.

You have the right to withdraw consent for our newsletter by emailing liz@eccelentiatravel.com or by clicking on the unsubscribe option in all newsletters and marketing material we send.

Under certain circumstances (depending on the legal basis we are using to process your data) you also have the right to restrict processing or request erasure of your personal data in accordance with data protection laws, as well as to object to any direct marketing from us. We do not undertake any automated decision making that would implicate any risk to your rights and freedoms.

You have the right to object to us undertaking profiling of your data (which we do to make advertising more relevant to you). Please email liz@eccelentiatravel.com.

You have the right to port your data to another service – we will undertake this in a safe and secure manner

If you would like to us to undertake any actions based on your rights, we may ask you to confirm your identity.

HOW LONG WE KEEP YOUR DATA

Eccelentia Travel have strict review and retention policies in place to meet our obligations and we only retain personal data for as long as is for the purposes we have specified.

Where we have your consent for direct marketing, we will keep such data until you notify us to withdraw your consent.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Visitor data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Form Block Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [storage methods(s)] for storage and with Zapier for data porting.

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address

Contact Us:
+44 7966 267 892
reservations@eccelentiatravel.com
Suites 5 & 6, The Printworks, Hey Road, Barrow, Clitheroe, Lancashire, BB7 9WB